Shipping & Inspection Policy
Kim Huan is committed to providing customers with 100% newly manufactured, quality products, along with transparent policies on purchasing, returns, and warranty. The sales policy details are as follows:
1. Shipping Coverage
Kim Huan Company supports nationwide Cash on Delivery (COD) via Giao Hang Tiet Kiem delivery service.
2. Delivery Time & Costs
Delivery Time:
– Ho Chi Minh City (inner areas): typically 1–3 working days.
– Nearby provinces: approximately 3–7 working days, depending on location and actual conditions.
(Orders placed on weekends or public holidays will be processed on the next working day.)
– Delivery time starts counting after your order has been successfully confirmed via a call from our Customer Service staff.
– However, in some cases, delivery may take longer due to force majeure situations such as:
- Our staff may be unable to contact customers by phone, making delivery unsuccessful.
- The delivery address provided is inaccurate or difficult to locate.
- A sudden surge in order volume may delay order processing.
Shipping Costs:
– For small/retail orders:
+ Local area: Delivery fee ranges from 20,000 – 30,000 VND
+ Inter-regional: Delivery fee ranges from 30,000 – 35,000 VND
*Each order is delivered to only one address.
– For large volume orders:
+ Fees are calculated based on the delivery address and the weight/volume of the goods.
+ The exact cost will be provided upon order confirmation.
3. Inspection Before Acceptance
Customers are allowed to inspect the product’s external condition upon delivery. This includes checking: design/model, quantity, condition (breakage, dents, scratches), seals, and packaging.
Customers should not open or use the product to ensure their rights in case any issues need to be resolved afterward.
If any damage or discrepancies are found, customers have the right to refuse the delivery and request a resolution.
4. Co-Inspection & Claim Procedures
Delivery staff are required to wait while customers inspect and confirm the order before completing the delivery.
Customers are advised to take photos or record videos during the receiving process.
5. Order Cancellation
The order will be automatically canceled if the delivery staff cannot contact the customer after two attempts.
If you have any questions, please contact our Customer Service department via hotline 0938 911 650 for assistance.
6. Customer Support
– Hotline: 0938911650
– Email: [email protected]
– Working Hours: Monday to Saturday, from 8:00 AM to 5:00 PM (Holiday schedules are updated by Kim Huan)
